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OneAfrica Technologies Ltd Privacy Policy

When you use our services, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it and how you can update, manage, export and delete your information.

We collect information to provide better services to all our users.The information OneAfrica Technologies Ltd collects, and how that information is used, depends on how you use our services and how you manage your privacy controls.

When you’re not signed in to an OneAfrica Technologies Ltd Account, we store the information that we collect with unique identifiers tied to the browser, application or device that you’re using. This helps us do things such as maintain your language preferences across browsing sessions.

When you’re signed in, we also collect information that we store with your OneAfrica Technologies Ltd Account, which we treat as personal information.

Things that you create or provide to us

When you create an OneAfrica Technologies Ltd Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to a OneAfrica Technologies Ltd Account, you might choose to provide us with information – like an email address to receive updates about our services.

Information that we collect as you use our services

Your apps, browsers & devices

We collect information about the apps, browsers and devices that you use to access OneAfrica Technologies Ltd services, which helps us provide features such as automatic product updates. The information that we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including operator name and phone number and application version number. We also collect information about the interaction of your apps, browsers and devices with our services, including IP address, crash reports, system activity, and the date, time and referrer URL of your request.

If you use our services to make and receive calls or send and receive messages, we may collect call and message log information like your phone number, calling-party number, receiving-party number, forwarding numbers, sender and recipient email address, time and date of calls and messages, duration of calls, routing information and types and volumes of calls and messages.

You can visit your OneAfrica Technologies Ltd Account to find and manage activity information that’s saved in your account.

Your location information

We collect information about your location when you use our services, which helps us offer features such as driving directions for your weekend getaway or show times for movies playing near you.

Your location can be determined with varying degrees of accuracy by:


IP address

Sensor data from your device

Information about things near your device, such as Wi-Fi access points, cell towers and Bluetooth-enabled devices

The types of location data that we collect depend in part on your device and account settings. For example, you can turn your Android device’s location on or off using the device’s settings app. You can also turn on Location History if you want to create a private map of where you go with your signed-in devices.

In some circumstances, OneAfrica Technologies Ltd also collects information about you from publicly accessible sources. For example, if your name appears in your local newspaper, OneAfrica Technologies Ltd’s search engine may index that article and display it to other people if they search for your name. We may also collect information about you from trusted partners, such as directory services who provide us with business information to be displayed on OneAfrica Technologies Ltd’s services, marketing partners who provide us with information about potential customers of our business services, and security partners who provide us with information to protect against abuse. We also receive information from advertisers to provide advertising and research services on their behalf.

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs.

WHY OneAfrica Technologies Ltd COLLECTS DATA

We use the information that we collect from all our services for the following purposes:

Provide our services

We use your information to deliver our services, such as processing the terms you search for in order to return results or helping you share content by suggesting recipients from your contacts

Maintain & improve our services

We also use your information to ensure that our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services – for example, understanding which search terms are most frequently misspelt helps us improve spell-check features used across our services.

Develop new services

We use the information we collect in existing services to help us develop new ones. For example, understanding how people organised their photos in Picasa, OneAfrica Technologies Ltd’ first photos app, helped us design and launch OneAfrica Technologies Ltd Photos.

Provide personalised services, including content and ads

We use the information we collect to customise our services for you, including providing recommendations, personalised content and customised search results. For example, Security Check-Up provides security tips adapted to how you use OneAfrica Technologies Ltd products. And OneAfrica Technologies Ltd Play uses information such as apps that you’ve already installed.

  • We don’t show you personalised ads based on sensitive categories, such as race, religion, sexual orientation or health.

  • We don’t show you personalised ads based on your content from Drive, Gmail or Photos.

  • We don’t share information that personally identifies you with advertisers, such as your name or email, unless you ask us to. For example, if you see an ad for a nearby flower shop and select the 'tap to call' button, we’ll connect your call and may share your phone number with the flower shop.

Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyse data about your visits to our sites to do things like optimise product design. And we also use data about the ads with which you interact to help advertisers understand the performance of their ad campaigns. We use a variety of tools to do this, including OneAfrica Technologies Ltd Analytics. When you visit sites that use OneAfrica Technologies Ltd Analytics, a OneAfrica Technologies Ltd Analytics customer may choose to enable OneAfrica Technologies Ltd to link information about your activity from that site with activity from other sites that use our ad services.

Communicate with you

We use information that we collect, such as your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, such as an attempt to sign in to your OneAfrica Technologies Ltd Account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact OneAfrica Technologies Ltd, we’ll keep a record of your request in order to help solve any issues you might be facing.

Protect OneAfrica Technologies Ltd, our users and the public

We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks and technical issues that could harm OneAfrica Technologies Ltd, our users or the public.

We use different technologies to process your information for these purposes. We use automated systems that analyse your content to provide you with things like customised search results, personalised ads or other features tailored to how you use our services. And we analyse your content to help us detect abuse such as spam, malware, and illegal content. We also use algorithms to recognise patterns in data. For example, OneAfrica Technologies Ltd Translate helps people communicate across languages by detecting common language patterns in phrases that you ask it to translate.

Depending on your account settings, your activity on other sites and apps may be associated with your personal information in order to improve OneAfrica Technologies Ltd’s services and the ads delivered by OneAfrica Technologies Ltd.

If other users already have your email address or other information that identifies you, we may show them your publicly visible OneAfrica Technologies Ltd Account information, such as your name and photo. For example, this helps people identify an email coming from you.

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.


You have choices regarding the information we collect and how it’s used

This section describes key controls for managing your privacy across our services. You can also visit the Privacy Check-Up, which provides an opportunity to review and adjust important privacy settings. In addition to these tools, we also offer specific privacy settings in our products – you can learn more in our Product Privacy Guide.

Managing, reviewing, and updating your information

When you’re signed in, you can always review and update information by visiting the services you use. For example, Photos and Drive are both designed to help you manage specific types of content that you’ve saved with OneAfrica Technologies Ltd.

We also built a place for you to review and control information saved in your OneAfrica Technologies Ltd Account. Your OneAfrica Technologies Ltd Account includes:

Ad settings

Manage your preferences about the ads shown to you on OneAfrica Technologies Ltd and on sites and apps that partner with OneAfrica Technologies Ltd to show ads. You can modify your interests, choose whether your personal information is used to make ads more relevant to you, and turn on or off certain advertising services.

About you

Control what others see about you across OneAfrica Technologies Ltd services.

Shared endorsements

Choose whether your name and photo appear next to your activity, such as reviews and recommendations, which appear in ads.

Ways to review & update your information

Your personal information

Manage your contact information, such as your name, email and phone number.

When you’re signed out, you can manage information associated with your browser or device, including:

Exporting, removing & deleting your information

You can export a copy of content in your OneAfrica Technologies Ltd Account if you want to back it up or use it with a service outside of OneAfrica Technologies Ltd.

Export your data

You can also request to remove content from specific OneAfrica Technologies Ltd services based on applicable law.

To delete your information, you can:

  • Delete your content from specific OneAfrica Technologies Ltd services

  • Search for and then delete specific items from your account using My Activity

  • Delete specific OneAfrica Technologies Ltd products, including your information associated with those products

  • Delete your entire OneAfrica Technologies Ltd Account

Delete your information

And finally, Inactive Account Manager allows you to give someone else access to parts of your OneAfrica Technologies Ltd Account in case you’re unexpectedly unable to use your account.

There are other ways to control the information that OneAfrica Technologies Ltd collects whether or not you’re signed in to a OneAfrica Technologies Ltd Account, including:

  • Browser settings: For example, you can configure your browser to indicate when OneAfrica Technologies Ltd has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our services rely on cookies to function properly, for things such as remembering your language preferences.

  • Device-level settings: Your device may have controls that determine what information we collect. For example, you can modify location settings on your Android device.

When OneAfrica Technologies Ltd shares your information

We do not share your personal information with companies, organisations or individuals outside of OneAfrica Technologies Ltd except in the following cases:

With your consent

We’ll share personal information outside of OneAfrica Technologies Ltd when we have your consent. For example, if you use OneAfrica Technologies Ltd Home to make a reservation through a booking service, we’ll get your permission before sharing your name or phone number with the restaurant. We’ll ask for your explicit consent to share any sensitive personal information.

With domain administrators

If you’re a student, or work for an organisation that uses OneAfrica Technologies Ltd services, your domain administrator and resellers who manage your account will have access to your OneAfrica Technologies Ltd Account.

They may be able to:

  • Access and retain information stored in your account, such as your email

  • View statistics regarding your account, such as how many apps you install

  • Change your account password

  • Suspend or terminate your account access

  • Receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request

  • Restrict your ability to delete or edit your information or your privacy settings

For external processing

We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help us with customer support.

For legal reasons

We will share personal information outside of OneAfrica Technologies Ltd if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process or enforceable governmental request. We share information about the number and type of requests that we receive from governments in our Transparency Report.

  • Enforce applicable Terms of Service, including investigation of potential violations.

  • Detect, prevent or otherwise address fraud, security or technical issues.

  • Protect against harm to the rights, property or safety of OneAfrica Technologies Ltd, our users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – such as publishers, advertisers, developers or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.

If OneAfrica Technologies Ltd is involved in a merger, acquisition or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Keeping Your Information Secure

We build security into our services to protect your information

All OneAfrica Technologies Ltd products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.

We work hard to protect you and OneAfrica Technologies Ltd from unauthorised access, alteration, disclosure or destruction of information we hold, including:

  • We use encryption to keep your data private while in transit

  • We offer a range of security features, like Safe Browsing, Security Check-Up and 2 Step Verification to help you protect your account

  • We review our information collection, storage and processing practices, including physical security measures, to prevent unauthorised access to our systems

  • We restrict access to personal information to OneAfrica Technologies Ltd employees, contractors and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Retaining Your Information

We retain the data that we collect for different periods of time depending on what it is, how we use it and how you configure your settings:

  • Some data you can delete whenever you like, such as the content that you create or upload. You can also delete activity information saved in your account, or choose to have it deleted automatically after a set period of time.

  • Other data is deleted or anonymised automatically after a set period of time, such as advertising data in server logs.

  • We keep some data until you delete your OneAfrica Technologies Ltd Account, such as information about how often you use our services.

  • And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.

When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymised form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.

You can read more about OneAfrica Technologies Ltd’s data retention periods, including how long it takes for us to delete your information.

Compliance & Cooperation With Regulators

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

Data transfers

We maintain servers around the world and your information may be processed on servers located outside the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

About This Policy

When this policy applies

This Privacy Policy applies to all of the services offered by OneAfrica Technologies Ltd LLC and its affiliates and services offered on third-party sites. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy doesn’t apply to:
  • The information practices of other companies and organisations that advertise our services

  • Services offered by other companies or individuals, including products or sites that may include OneAfrica Technologies Ltd services, be displayed to you in search results, or be linked from our services

Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date when the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Related Privacy Practices

Other useful resources
  • Your OneAfrica Technologies Ltd Account is home to many of the settings you can use to manage your account

  • Privacy Check-Up guides you through key privacy settings for your OneAfrica Technologies Ltd Account

  • OneAfrica Technologies Ltd’s safety centre helps you learn more about our built-in security, privacy controls and tools to help set digital ground rules for your family online

  • Privacy & Terms provides more context regarding this Privacy Policy and our Terms of Service

  • Technologies includes more information about:

    • How OneAfrica Technologies Ltd uses cookies

    • Technologies used for Advertising

    • How OneAfrica Technologies Ltd uses pattern recognition to recognise things such as faces in photos

    • How OneAfrica Technologies Ltd uses information from sites or apps that use our services